Frequently Asked Questions

GoScene is an AI-powered app that transforms your photos by placing you at any location in the world. Simply upload a photo of yourself, choose a destination, and our advanced AI will generate a realistic composite image of you at that location.

1. Open GoScene and tap "Create"
2. Upload a clear photo of yourself
3. Search and select your desired location
4. Wait for the AI to generate your image
5. Save and share your creation!

For best results, use photos with:
• Clear, well-lit faces
• Simple or solid backgrounds
• Full body or upper body shots
• Good resolution (not blurry)
Avoid group photos or images where you're partially hidden.

Each image generation costs 1 credit. New users receive 3 free credits to get started. You can earn more credits through referrals, purchase credit packs, or subscribe to our Plus or Pro plans for monthly credit allowances.

GoScene Plus ($9.99/month or $59.99/year):
• 20 credits per month
• Up to 40 credits rollover

GoScene Pro ($19.99/month or $119.99/year):
• 50 credits per month
• Up to 100 credits rollover
• Priority processing

Yes! Share your unique referral link with friends. When they sign up and create their first image, you'll receive 1 bonus credit. There's no limit to how many credits you can earn through referrals!

Purchased credit packs never expire. Subscription credits roll over month-to-month up to your plan's limit. Bonus credits from referrals also never expire.

Most images are generated within 30-60 seconds. During peak times, it may take slightly longer. Pro subscribers enjoy priority processing for faster results.

AI generation can vary. If you're not satisfied, you can try again with a different photo or adjust your source image. Make sure your source photo meets our guidelines for best results. We continually improve our AI to deliver better quality.

Images created with GoScene are for personal use. Commercial use requires a separate license. Please contact us at goscene@satoriwave.ai.vn for commercial licensing inquiries.

We take privacy seriously. Your photos are processed securely and are not stored permanently on our servers after generation. We never share your personal data with third parties. See our Privacy Policy for complete details.

Yes, you can delete your account at any time from Settings → Account Settings → Delete Account. This will permanently remove all your data, generated images, and account information from our systems.

Generation can fail due to:
• Poor quality source image
• Network connectivity issues
• Server overload during peak times
Your credit is not deducted for failed generations. Please try again with a clearer photo.

Try these steps:
1. Pull down to refresh your credits
2. Go to Settings → Account → Restore Purchases
3. Restart the app
If credits still don't appear, contact support with your purchase receipt.

Subscriptions are managed through the App Store:
1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Select GoScene and tap Cancel Subscription
You'll continue to have access until the end of your billing period.